Clingi Privacy and Protection Policy
Effective Date: [Insert Date]
Clingi is committed to protecting the privacy and personal information of all users who visit, register, or conduct transactions on our platform, accessible at www.clingi.com. This Privacy and Protection Policy outlines how we collect, use, store, share, and secure your information in accordance with Ghanaian law and international data protection standards.
1. Information We Collect
We collect personal and non-personal data from users in several ways:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Physical address
- Date of birth
- Government-issued ID (for seller verification)
- Payment information (e.g. mobile money, card details)
1.2 Technical and Usage Information
- IP address
- Device type and browser
- Location data (if permitted)
- Pages visited and time spent
- Purchase history and transaction records
2. How We Use Your Information
- Provide and manage your Clingi account
- Process orders, payments, and deliveries
- Verify your identity (especially for sellers)
- Communicate with you about your activity on Clingi
- Detect, prevent, and respond to fraud or security issues
- Comply with legal obligations
- Improve our platform, services, and user experience
- Send marketing communications (only with your consent)
3. How We Protect Your Information
We take the security of your personal data seriously. Measures we implement include:
- End-to-end encryption of sensitive data
- Secure Socket Layer (SSL) technology for data transmission
- Access controls and authentication for internal systems
- Routine security audits and vulnerability testing
- Password hashing and tokenization of payment information
- Escrow-based payment system to minimize fraud
4. Data Storage and Retention
- Your data is stored on secure servers located within Ghana and/or trusted cloud infrastructure compliant with international security standards.
- We retain your data only as long as necessary to fulfill our services or meet legal obligations.
- Inactive accounts may be deactivated and personal data anonymized after 24 months of inactivity, unless otherwise required by law.
5. Sharing Your Information
We do not sell your personal information to third parties. However, we may share data with:
- Payment processors (e.g., mobile money providers, banks)
- Delivery and logistics partners (only essential info for shipping)
- Government or law enforcement agencies (only upon legal request)
- Trusted service providers (e.g., cloud hosting, customer support systems) under strict confidentiality agreements
6. Your Rights and Choices
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal constraints)
- Withdraw consent for data processing
- Object to direct marketing
- File a complaint with Ghana’s Data Protection Commission
You can manage most of these settings from your account dashboard or by contacting support@clingi.com.
7. Cookies and Tracking
Clingi uses cookies and similar tracking technologies to:
- Keep you signed in
- Personalize content and product suggestions
- Analyze site performance and traffic
You can disable cookies through your browser settings, but some features may not function properly.
8. Children's Privacy
Clingi does not knowingly collect personal data from children under the age of 16. If we discover such data has been collected, we will take immediate steps to delete it.
9. Third-Party Links
Our platform may include links to external websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage users to review their policies before engaging.
10. Updates to This Policy
We may update this Privacy and Protection Policy to reflect changes in law or platform features. Users will be notified of material changes via email or a notice on our website. Continued use of Clingi after changes indicates your acceptance.
11. Contact Us
If you have questions or concerns about this policy or how we protect your information, please contact:
Clingi Privacy Office
Email: privacy@clingi.com
Support: support@clingi.com
Website: www.clingi.com
