Clingi Privacy and Protection Policy

1. Information We Collect

We collect personal and non-personal data from users in several ways:

• Personal Information: Full name, email, phone, address, date of birth, government-issued ID (for sellers), payment info.
• Technical & Usage Info: IP address, device/browser, location (if permitted), pages visited, purchase history.

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2. How We Use Your Information

• Provide and manage your Clingi account
• Process orders, payments, and deliveries
• Verify your identity (especially for sellers)
• Communicate with you about your activity on Clingi
• Detect, prevent, and respond to fraud or security issues
• Comply with legal obligations
• Improve our platform, services, and user experience
• Send marketing communications (only with your consent)

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3. How We Protect Your Information

• End-to-end encryption of sensitive data
• SSL technology for data transmission
• Access controls and authentication for internal systems
• Routine security audits and vulnerability testing
• Password hashing and tokenization of payment info
• Escrow-based payment system to minimize fraud

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4. Data Storage and Retention

• Data stored on secure servers in Ghana and/or trusted cloud infrastructure
• Retained only as long as necessary or required by law
• Inactive accounts anonymized after 24 months of inactivity

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5. Sharing Your Information

• No selling of personal info to third parties
• Shared only with payment processors, logistics partners, law enforcement (if required), and trusted service providers under confidentiality

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6. Your Rights and Choices

• Access, correct, or delete your data
• Withdraw consent for data processing
• Object to direct marketing
• File a complaint with Ghana’s Data Protection Commission

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7. Cookies and Tracking

• Used to keep you signed in, personalize content, analyze site performance
• Can be disabled in browser settings (may affect functionality)

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8. Children's Privacy

Clingi does not knowingly collect data from children under 16. If discovered, such data will be deleted immediately.

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9. Third-Party Links

Links to external sites may be present. Clingi is not responsible for their privacy practices or content.

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10. Updates to This Policy

We may update this policy as laws or platform features change. Users will be notified of material changes.

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