Clingi Refund Policy
Effective Date: [Insert Date]
At Clingi, we are committed to ensuring that our customers have a safe, reliable, and satisfactory experience when buying and selling goods and services through our platform. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting them.
1. Overview
Clingi operates as a digital marketplace connecting independent sellers with buyers. Each transaction is subject to review under our refund policy, but sellers are primarily responsible for their products and services. However, Clingi provides support to resolve disputes and enforce refund guidelines where necessary.
2. Eligibility for Refunds
- The item was not delivered within the agreed delivery timeframe.
- The item received is significantly different from the description or photos provided.
- The item is damaged, defective, or broken upon arrival.
- The service paid for was not rendered or was delivered poorly/incompletely.
- The order was canceled before it was processed or shipped.
- The item is counterfeit or prohibited under Clingi’s content guidelines.
Refunds will not be granted in the following cases:
- The buyer simply changed their mind after receiving the product.
- The issue is due to incorrect address or details provided by the buyer.
- The buyer misused or damaged the product after delivery.
- The buyer failed to raise a claim within the allowed time frame.
3. Refund Request Timeframes
- 72 hours of non-delivery
- 48 hours of receiving a defective or incorrect product
- 24 hours of a failed or unsatisfactory service
- Immediately if the item is prohibited or counterfeit
Late claims may be denied unless valid exceptional circumstances can be verified.
4. How to Request a Refund
- Go to your Order History on www.clingi.com
- Click “Report a Problem” next to the relevant order
- Fill out the refund request form with accurate details
- Upload evidence (e.g., photos of the product, proof of payment, delivery issues)
You may also contact our support team at support@clingi.com.
5. Investigation and Resolution
- Clingi will review your claim within 2 to 5 business days
- We may contact both the buyer and the seller for clarification
- Sellers are expected to respond within 48 hours
- Clingi may suspend the transaction and hold funds until the case is resolved
If the claim is approved, the buyer will receive a refund through the original payment method (e.g., mobile money, card, Clingi wallet) within 5–10 working days, depending on the payment provider.
6. Partial Refunds
- The buyer received only part of an order
- A service was partially completed or delayed
- The item is functional but has minor, documented defects
7. Seller Responsibilities
- Honor Clingi's refund policy as a condition of using the platform
- Respond to refund disputes promptly
- Maintain accurate listings and ship items on time
- Cooperate with Clingi’s support team during investigations
Failure to comply may result in penalties, including account suspension or permanent ban.
8. Exceptions and Special Cases
- Digital goods (e.g., downloads, eBooks)
- Personalized or custom-made items
- Perishable goods (e.g., food, plants)
- Final sale or clearance items (clearly marked)
9. Fraudulent Claims
- Permanent account suspension
- Forfeiture of funds
- Reporting to relevant authorities for further action
Clingi maintains a zero-tolerance policy for fraudulent refund requests. Any user found to be abusing the refund system may face these consequences.
10. Contact Us
If you have questions about this policy or a specific order, please contact us:
Clingi Customer Support
Email: support@clingi.com
Website: www.clingi.com
