Clingi Company Policy

1. Introduction

Welcome to Clingi (www.clingi.com), a platform where users can buy and sell a wide range of general goods and services. This policy sets out the rules and expectations for all users of the Clingi platform. By accessing or using Clingi, you agree to comply with this policy in full.

2. User Eligibility

• You must be at least 18 years old to register and use Clingi.
• You are responsible for providing accurate, up-to-date information when creating an account.
• Businesses and organizations must ensure that all provided documentation is valid and legally compliant.

3. User Responsibilities

For Buyers:

• Review product and seller details carefully before making purchases.
• Pay promptly and only through approved payment methods.
• Report suspicious or fraudulent activity to Clingi Support immediately.

For Sellers:

• Ensure all listings are accurate, legal, and not misleading.
• Fulfill orders quickly and provide valid tracking information when applicable.
• Respond professionally to buyer inquiries and disputes.

4. Prohibited Items and Services

The following items and services are strictly prohibited on Clingi:

• Illegal or counterfeit goods
• Weapons, explosives, or hazardous materials
• Drugs or controlled substances
• Adult content or services
• Stolen property
• Anything that infringes on intellectual property rights
• Services or products prohibited by local or international law

5. Payments and Fees

• All transactions must be completed using Clingi’s secure payment system.
• Clingi may charge fees for listings, transactions, or account subscriptions. These are disclosed in our Pricing & Fees section.
• Users are responsible for understanding and accepting all applicable fees.

6. Shipping and Fulfillment

• Sellers must ship orders within the specified time frame and in the condition described.
• Buyers should track their shipments and report issues promptly.
• Sellers are encouraged to use reliable, trackable delivery services to reduce disputes.

7. Returns and Refunds

• Each seller is required to clearly outline their return and refund policy.
• In the event of a dispute, Clingi may mediate and request documentation from both parties.
• Our decision may include issuing a refund, denying a claim, or taking corrective actions against either party.

8. Account Suspension or Termination

Clingi reserves the right to suspend or permanently terminate accounts that:

• Violate this policy
• Engage in fraud, deception, or abuse
• Receive repeated customer complaints or disputes
• Attempt to bypass Clingi’s payment system

Users may appeal decisions by emailing support@clingi.com with supporting information.

9. Dispute Resolution

• Users are encouraged to resolve minor disputes independently.
• For unresolved issues, Clingi Support will step in to mediate and investigate.
• Final decisions are based on submitted evidence, user history, and platform policy.

10. Privacy and Data Protection

• Clingi is committed to safeguarding user data in accordance with our Privacy Policy.
• We do not sell or misuse user data and will only share it when required by law or with your explicit consent.

11. Intellectual Property

• Users must have rights to the content they post (images, descriptions, branding, etc.).
• Clingi will remove content that infringes on copyrights, trademarks, or patents.
• Repeated infringement may result in account suspension or permanent ban.

12. Policy Changes

Clingi may update this policy from time to time. We will notify users via email or platform notice when significant changes occur. Continued use of the platform implies acceptance of any updated terms.